To study the travel pattern of commuters, Delhi Metro Rail Corporation (DMRC) is conducting an online survey using the rapid transit system. Amid the Covid-19 situation, DMRC is looking for the probability of commuters planning their travel consequently. Considering the overcrowding in the metro trains, DMRC is conducting this survey. The objective of the survey is to collect information from the Metro travelers on their ability/possibility to schedule their journey in off-peak hours. This could be utilized so as to avoid the rush during evening and morning peak hours. The timings of travel, line utilization, the flexibility of planning the travel in non-peak hours, and whether the customers have a choice to work from home.
To cover these basic aspects of metro travel, the survey is designed. As per the official statement, to understand the commuter’s requirements better and to further improve the services, the inputs provided in the survey would help the Delhi Metro. On the DMRC social media page, the link for this online survey will be available till October 27. The Delhi Metro resumed its services from Sept 12 with new rules and social distancing due to Covid-19. Since then, the occupancy has been limited.
Nevertheless, it has come to light that some sections of the DMRC network have observed 100 per cent occupancy during morning and evening peak hours. Taking this into consideration, the DMRC authority has requested to ‘break the peak’ by staggering the travel timings to decongest the peak hours. Instead commuters can take benefit of the additional capacity available during off-peak hours for their own convenience and safety amid the pandemic.